You will need a valid referral letter from a medical practitioner dated before your appointment. Please ensure that this is sent to SalisburyReferrals@healthscope.com.au

Routine referrals from your General Practitioner (GP) for lasts 12 months. It is important for many people that their GP is at the centre of their care and treatment planning. Where appropriate, Dr Tsui will offer to speak with your GP or other health practitioners in addition to routine written updates.

Please note that referral from medical specialists other than a GP (such a paediatrician or another psychiatrist) will only last for 3 months for medicare rebates. This is why the admin team will suggest that your primary and ongoing referral letter comes from your usual GP.

In general it can be helpful to bring your past discharge summaries, mental health related assessment letters or any care and safety plans regarding your mental health. You can bring a copy on the day or send them prior to the admin team prior.

In some cases, new patients will be asked for specific documents or given questionnaires to complete during the initial assessment process.

For younger persons transitioning from Paediatric care, they may wish feel more comfortable if their parents were present for part of the initial appointments.

ALL patients are welcome to bring their support person and/or advocate to parts of their appointments. For therapeutic reasons, Dr Tsui will often ask that a part of the appointment be held with her on a 1:1 basis.

Dr Tsui has put together some charts and forms to help patients collect their medication history - check out the Resources Page this document template and other helpful charts such as a Mood Chart.

For existing patients, discuss this with Dr Tsui as soon as possible by arranging an appointment. It is often helpful to consider the pros and cons of a private admission as well as the duration and goals in advance. In fact, discussion of your goals and thresholds for hospital admissions can be an important part of your overall treatment and safety planning.

Earlier discussion and collaboration ensures that Dr Roxy can take your resources and preferences and risks-tolerance into account when making treatment recommendations from the outset.

For future or potential patients, please discuss your needs with your existing team (e.g General Practitioner) who can refer you to the appropriate public or private Hospital - depending on the urgency and/or logistic factors such as your health insurance cover.

Dr Roxy Tsui is an accredited admitting doctor at The Melbourne Clinic, a private psychiatric hospital in Richmond. Availability is prioritised for existing patients and where possible, Dr Tsui can then accept new patients via the inpatient admission pathway. Please note that The Melbourne Clinic does not have an emergency department.

In an emergency, call 000 or go to your nearest Emergency Department.

Please note that Medicare Item numbers and costs vary depending on your clinical needs and sometimes relates to the referral type indicated by your GP.  Please note that if your referral has been accepted, you will then be provided details of our current practice fees for your financial consent before bookings are made. 

The following costs were last updated in April 2023 and are listed here as an indicative guide:

For new patients requiring ongoing care or where this is seen to be more appropriate, a 296 Initial Assessment item is billed at $640 and reflects an 45–60-minute appointment along with the intention for ongoing follow up appointments.

Dr Tsui generally offers long follow up sessions (of around 45-60) minutes in duration which is billed at $460. This allows for psychotherapy or complex medical needs to be considered.

In some cases, if your GP has asked for a “291 assessment” – they have asked for a Single Session lasting 45-60 minutes with a comprehensive letter and suggested management plan (for the GP to carry out).   

The 291 item is billed at $810 with its costs reflecting the resources taken to produce a report and management plan for your GP.

Please check the costs at the time of your booking as reception staff will have the most up to date fees list. We reserve the right to review our fees in relation to CPI, and the AMA fee schedule, in order to keep with the costs of the practice.

Unfortunately we are unable to offer bulk billing appointments at this time.

As part of the routine care and administrative process of providing you with care, information will be collected by Dr Roxy and administrative teams based at the Salisbury Consulting Suites and/or The Melbourne Clinic.

We will not disclose patient personal or clinical information to any third parties without the person’s consent or unless permitted or required to do so by law.

As an accredited psychiatrist at The Melbourne Clinic, Dr Roxy practices within the Healthscope privacy and confidentiality framework which is consistent with standards across Victoria.

You can view a detailed version of the Healthscope Privacy documents online.

Dr Roxy does not use “generative AI” such as ChatGPT in her practice. Part of personal-specific nature and cost of care relates to the time that is taken by Dr Roxy to reflect and formulate during all clinical letters and written communications.

Dr Roxy Tsui does not outsource dictation or letter writing to any other persons or AI-assisted programs. Where possible for regular follow up appointments, you will be offered a copy of the clinical letter during or shortly after the appointment. (Letters arising from a “291 Item” require significant time for report writing and usually take around 2-4 business days to produce and as per Medicare requirements, this report is sent to your referring GP.)

Our offices may use traditional software such as Microsoft Office and specialist practice software such as Zedmed and Halaxy that are widely accepted in the Australian healthcare industry.